Knowledge

Knowledge Management is “any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations (Scarborough et al, 1999).

Knowledge can be presented in two basic ways tacit and explicit. Organization had been working in capturing the knowledge through formal procedures, brochures, portfolios, databases it is called explicit Knowledge, but the tacit knowledge is save in the minds of people, for that reason it is difficult to get and the idea of knowledge Management is take the tacit knowledge and write it down, so more people can be access it.

Transmit knowledge is something which has been doing for years and years, if we think how our ancestries pass down their knowledge about how build up houses, grow and so on, to a recent generations; it was tacit knowledge.

Now the organizations handle thousands of information that sometimes is only in the head of few people. The challenge for companies is convert tacit knowledge in explicit one.

Currently organizations use many different systems to try captured knowledge. Armstrong. (2010) show knowledge management concept as follow: